Delivery, in-store collection and returns

Free in-store collection

Order online and collect from 25 rue du Président Édouard Herriot, Lyon 1^st. Your order is ready within two hours, subject to availability, and collection is free. We let you know by email as soon as it is waiting for you.

You can try things on there, exchange a size immediately, and have your alterations taken by our seamstresses. Choose "In-store collection" at the delivery stage.

Shop open Monday to Saturday from 10 am to 7 pm. Tel. 04 78 85 69 32. Present your confirmation email and a form of identification at the counter.

Delivery charges

Delivery times run from dispatch, in working days. The charges cover packaging, handling and postage.

Around Lyon, it is often quicker. In the Rhône and neighbouring départements, the parcel usually arrives the day after dispatch. The estimated date shown on each product page already takes into account the time of your order.

Home delivery or pick-up point

In France, you choose at checkout between home delivery and collection from a pick-up point, at the same price.

With home delivery, the parcel is handed to you against a signature. This is the safest option, and the only one covered by our transport insurance.

With a pick-up point, you select the shop or parcel locker of your choice from the 18,000 points in the network. Convenient if you are not at home during the day.

Where we deliver

Mainland France, Corsica and Monaco.

European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Sweden.

Switzerland.

French overseas territories: Guadeloupe, Martinique, Mayotte, Réunion, French Guiana, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon.

French Pacific territories: New Caledonia, Wallis and Futuna, French Polynesia.

Rest of the world: United States, Canada, United Kingdom, Norway, Japan, South Korea, Hong Kong, Singapore, Malaysia, Australia, New Zealand, Israel, United Arab Emirates.

Your country is not on this list? Write to us at contact@pleasefashion-lyon.fr and we will look at your request on a case-by-case basis.

Customs and taxes

In France, Monaco and the European Union, the prices shown include all taxes: there is nothing to pay on delivery.

For Switzerland and the rest of the world, your parcel goes through customs. Local taxes and any handling fees are paid on delivery. These amounts do not come to us; they are collected by the authorities of the destination country.

United States. US customs duties and any clearance fees are payable by the recipient: the carrier charges them on delivery. For a garment made in the European Union, they are in the region of 15% of the value of the item. Please give a mobile phone number when ordering, as it is essential for customs clearance.

Preparation and dispatch

Any order placed Monday to Friday before 3 pm is dispatched the same day. After that time, it leaves on the next working day. Orders placed on Friday after 3 pm and at the weekend are dispatched on Monday.

You receive a tracking link as soon as the parcel leaves, also available in your My account area.

We cannot combine two separate orders: delivery charges apply to each one. If you are still undecided, it is better to wait and order everything at once.

On delivery

Home deliveries are handed to you in person against a signature. If you are out, a delivery notice tells you which post office to collect it from, and you have ten working days to do so. You are notified by email the day before delivery.

With a pick-up point, you receive a message as soon as the parcel has arrived. Holding periods vary depending on the point chosen; allow ten days in general.

Tracking is available on the La Poste website with your parcel number.

If something goes wrong

I have not received my order on time. Contact us on 04 78 85 69 32 or at contact@pleasefashion-lyon.fr. We cannot be held responsible for delays beyond our control, but we will keep you informed.

The carrier came but I do not have my parcel. A slip tells you where to collect it. If you do not claim it within ten to fifteen days, it is returned to us: contact us quickly to have it sent again. No carrier claim can be considered more than twenty-one days after receipt.

An item is faulty or it is not the right one. We undertake to deliver new items in perfect condition. If this is not the case, call 04 78 85 69 32 or write to contact@pleasefashion-lyon.fr: the return costs are then borne by us.

For a return or an exchange, the full procedure is on the returns and exchanges page.