You have 14 days
If an item does not suit you, you have 14 days from receipt of your parcel to request a return or an exchange.
Requesting your return
Everything is done from your customer area, without writing to us first.
- Log in to your account and open the order concerned.
- Click Request a return, select the items and give the reason.
- We approve your request, usually within 24 working hours. You then receive your return number and the shipping address by email.
- Send the parcel back with this number written clearly on it.
Would you rather talk it through? Call us on 04 78 85 69 32 or write to contact@pleasefashion-lyon.fr and we will open the return for you.
The security seal
Every garment is delivered with a unique, numbered seal. It does not get in the way of trying on: you can slip the piece on, look at it and judge the cut and the size without touching it.
Only remove it once you are certain you are keeping the item. A garment whose seal has been broken is considered worn. It gives rise to a deduction from the refund, proportionate to the loss of value, which may be as much as the full price of the item.
It is the only thing that allows us to guarantee to the next customer that she is receiving a new piece.
What condition to return items in
Items must come back to us new, unworn, unwashed, unperfumed, with no trace of make-up, with all their original labels and accompanied by a copy of the invoice.
The original packaging is part of the product and must be returned.
- Protective pouches: €5 deducted per missing pouch.
- Boxes, garment bags and gift boxes: these are not to be used as shipping parcels. Place them inside an outer carton. A box that has been taped, written on or crushed is a lost box, and gives rise to a deduction.
Pack everything carefully so that it reaches us intact. An item damaged during return transport because of inadequate packaging may have its refund reduced or refused.
Sending the return
Return shipping costs are payable by you. Choose a tracked shipping method and send us the number at contact@pleasefashion-lyon.fr: Please Lyon accepts no responsibility for items lost or damaged during return transport.
Return address:
Please Lyon: SAV Web
25 rue du Président Édouard Herriot
69001 Lyon
France
Refund or credit note
As soon as our returns department has approved the condition of the item, you choose: a refund to the payment method used for the order, or a credit note valid for one year. The refund covers the price of the items and the standard delivery charges originally paid.
Exchanging an item
Give "exchange" as the reason when making your request, stating the size or colour you would like. Contact us quickly if you would like us to put the piece aside: we will reserve it in your name while awaiting your return. Outbound and return shipping costs remain payable by you.
To speed things up, we sometimes suggest that you order the new item directly and we refund the first one when it reaches us.
In the shop, exchanges are possible on all items, subject to stock availability, on presentation of the invoice.
Faulty, damaged or non-conforming item
Contact us before sending anything back, on 04 78 85 69 32 or at contact@pleasefashion-lyon.fr. You may be asked for a photograph of the fault.
If the mistake is ours or the item is faulty, we refund the original delivery charges as well as the return postage, and the seal is not taken into account. Every item returned for this reason is inspected; if no fault is found, we reserve the right to charge you again for the item and the costs incurred.
The replacement is made after the item has been received and checked.
Good to know
We do not dispatch orders on Sundays or public holidays.
We do everything we can to meet the stated delivery times, but cannot be held responsible for delays due to circumstances beyond our control. We will inform you of any unforeseen delay.
Any customs duties at the destination remain payable by the customer.
For any questions, write to us using the contact form or consult our terms and conditions of sale.